Frequently asked questions

What activities are there for us to do?
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There are boat toars, fishing tours and snorkeling/SCUBA trips available. There are also car tours to many places, including buffalo races and the Rambut Siwi temple. Simply put, you will not get bored!

How do I get to the resort?
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Transport can be arranged from Denpasar airport or anywhere else on the island. We also provide a comfortable air conditioned vehicle for this trip.

Which facilities are shared if I book 1 bedroom of Villa Tenteram?
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Communal living space includes the corridors, kitchen and swimming pool. The bathroom/Toilets are not shared..

Is there Malaria in Bali?
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Officially, there is no malaria in Bali.

Do you cater for special dietary needs?
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Yes we can cater for Food allergies, vegan & vegetarian diets – please advise us of your requirements. Also, the food is excellent!

Do I need to book my activities before I arrive?
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You can book all your activities once you get here. With the exception being the Menjangan Day Trip which requires 1 days notice. That's pretty short notice!

Do you have an internet connection/ WiFi?
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There is 24/7 WiFi on the site.

Can I pay by Visa or Master card at the end of my stay with you?
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Payment can be made in local currency or foreign dollars (US). Payments can also be made by Visa & Mastercard, however a 3% extra charge is then applicable.

My flights have been cancelled can I get a refund from my deposit payment?
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Sorry we are not able to refund your deposit. This is the same for illness or any other reason for cancelled reservations. Your deposit, however, is transferable within 4 months of the booked date. Subject to villa availability.

Do you have a swimming pool?
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Yes, each villa has it's own private swimming pool. Also, you're five minutes away from the beach, so there's always the ocean!

Do you have mosquito nets?
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There are screens on the windows of Villa Evi, and mosquito nets for the beds of Villa Tenteram. Mosquitoes are only occasionally seen and usually at dawn and dusk. In the tropics sensible light clothing at these times is the best solution for preventing being bitten.